Streamline Your Hubspot Portal with Centralise

THE PROBLEM

Most companies lose revenue in the gap between sales and service.Section title

The handoff from sales to customer success is where revenue leaks. The context built up through the deal, what was sold, what was promised, and what the customer cares about rarely makes it to the team responsible for keeping them. Renewals miss, expansions go untriggered, and churn goes undetected until it's too late.

Service Hub, connected to your CRM and your contracts, closes that gap. Your CS team sees the full customer record, the contract, the deal history, the health signals, and retention becomes a system, not a relationship.

WHAT WE IMPLEMENT

Customer success as a revenue function.

Help desk & ticketing

A centralised inbox for every customer request with routing, SLAs, and the full customer relationship visible alongside every ticket.

Customer health tracking

Health scores built from usage, ticket history, and engagement data so at-risk accounts surface before they churn.

Knowledge base

Self-serve answers that reduce support volume and give customers what they need, when they need it.

AI-powered chat

Instant responses to common queries with handoff to a human when the conversation needs it.

Feedback & NPS

Structured feedback connected to your revenue data so you can correlate satisfaction with retention and expansion.

Renewal management

Renewal dates, expansion opportunities, and contract data visible to CS so no renewal sneaks up on anyone.

Retention is revenue. Service Hub is where it happens.

Most companies lose revenue in the gap between sales and service.Section title

Customer success as a revenue function.

Customer success is part of your revenue system. We implement it that way.