Centralise Book the lead response time audit
Consumer & Field Services · Speed-to-quote

What slow quotes cost you in a year

Every hour an enquiry waits, the customer is getting quotes from someone else. For home services and trades, the first reply often wins the job. Four numbers you already have, and one assumption you can move.

Your numbers
The assumption

We assume you lose this share of jobs for every day an enquiry waits beyond the time you could hit.

per day of delay

Capped so the loss never exceeds half of current jobs.

Your result

At your current response time, you're likely losing

£54,000 to £162,000

a year in jobs that went to a faster competitor.

Per month£4,500 to £13,500
Jobs lost a month2.5 to 7.5
Delay beyond target24 hours
Where you sit · Speed-to-quote benchmark
You26 hours
Benchmark medianP2-1 median, to confirm

Median time to first response across the speed-to-quote benchmark. Shown for context; not used in the sum.

Measure it properly: book the lead response time audit

This is an estimate from your own inputs. The audit measures actual response times and quote-to-job conversion from your CRM.

Consumer & Field Services

Home services and trades live or die on how fast the quote goes out

Three numbers decide whether your revenue is predictable. This calculator puts a price on the first two. The audit measures all three from your CRM.

01 · In this calculator

Lead response time

How long a homeowner waits between asking for a price and hearing from you.

02 · In this calculator

Quote-to-job conversion

The share of quotes that turn into booked work, and how much of it slips as response time grows.

03 · Measured in the audit

Engineer utilisation

Lost jobs become empty van days. The audit connects enquiry speed to diary fill.

HubSpot Revenue Hub

Take the wait out of quote to job

Revenue Hub puts quoting, contracts, billing and payments in the same CRM as your enquiries. Most of the delay in field services comes from the handoffs between those steps.

Quote faster

Build the quote from the enquiry record

Staff build quotes from the deal record with a chat prompt, using the customer details already in the CRM. No retyping into a separate quoting tool.

Win the decision

One link to review, sign and pay

The homeowner gets an interactive quote they can accept, sign and pay a deposit on in one place. The Closing Agent answers their questions out of hours.

Book the job

Accepted quote, billing starts

When a quote is accepted, invoicing starts automatically. What was quoted is what gets billed.

Get paid

Payments land back in the CRM

Payments come in through HubSpot Payments or Stripe. Overdue invoices are prioritised and chased without a person doing every follow-up.

The software won't fix a slow process by itself. We design the routing, quote templates and response alerts around it, then measure lead response time and quote-to-job before and after.

Case study

How a field services company split sales enquiries from support, set response SLAs and automated renewals in one multi-region HubSpot portal.

Read the case study →